Policies

Good to know before you book

Check-in times, cancellations, pets and parking — stated plainly, so there are no surprises at the desk.

The details

Everything you might need to ask

01 Check-in and check-out

Add your check-in and check-out times, and what happens if a guest arrives early or needs to leave late.

02 Cancellations

Add the cancellation window and any charge, in the words you want a guest to read before they book. This is the entry guests check most.

03 Payment and deposits

Which cards are accepted, whether a deposit or hold is taken at check-in, and how much.

04 Pets

A trade listing records pets up to 50 lb with a fee. Confirm the weight limit, the fee, and any restrictions — or say pets are not accepted.

05 Parking

Whether overnight parking is free, whether park-and-fly is offered, the nightly rate, and how a guest arranges it.

06 Smoking

The booking system currently sells smoking rooms. State the policy plainly here — which rooms, and what happens if someone smokes in a non-smoking room.

07 Children and extra beds

Whether children stay free, cots or rollaway beds, and any charge.

08 Accessibility

How a guest requests an accessible room, and what to expect. Say only what is true.

Anything else

Ask the front desk

If it is not answered here, call and we will tell you straight away.

Stay close. Sleep well. Spend less.

O'Hare AeroHaus Hotel

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